Terms of service
TERMS OF SERVICE
Store Name: JolyCart
1. Overview
Welcome to JolyCart (“we,” “our,” or “us”). These Terms of Service govern your access to and use of our website and the purchase of products offered through our online store.
By accessing our website, creating an account, or placing an order, you agree to these Terms of Service and our applicable policies, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.
If you do not agree with these terms, please do not use our website.
2. Account Terms
- You must provide accurate, complete, and up-to-date information when creating an account or placing an order.
- You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.
- You must promptly notify us at jk8393raj@gmail.com] if you suspect unauthorised access to your account.
- You must be legally capable of entering into a binding contract under applicable Indian law to make purchases independently. Minors may use the store only as permitted by applicable law and with appropriate involvement of a parent or legal guardian.
- We reserve the right to suspend or restrict accounts involved in fraud, abuse, unlawful activity, or violations of these terms, subject to applicable law.
3. Products and Descriptions
JolyCart offers a range of products, including electronic gadgets, accessories, home products, and other consumer goods.
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability are accurate. However:
- Product colours and appearance may vary slightly due to screen settings or lighting.
- Product specifications, dimensions, materials, and included accessories will be described on the relevant product page where applicable.
- Packaging or product presentation may vary where permitted, provided the product supplied complies with applicable requirements and the description given.
- Product availability may change without notice.
If a product is materially different from its description, defective, damaged, or otherwise does not conform to applicable requirements, please contact us for assistance under our Return and Refund Policy and applicable law.
Nothing in this section limits any consumer rights available under Indian law.
4. Pricing and Payment
- All prices are displayed in Indian Rupees (INR), unless stated otherwise.
- Applicable taxes, shipping charges, and other mandatory fees will be disclosed as required before checkout is completed.
- We reserve the right to update product prices and promotional offers at any time. Changes will not ordinarily affect an order that we have already accepted, except where correction or cancellation is permitted by law.
- Payments may be processed through third-party payment gateways or other payment methods displayed at checkout.
- You agree to provide valid payment and billing information and to use only payment methods you are authorised to use.
- Cash on Delivery (COD), where offered, may be subject to availability and applicable conditions.
- If a payment fails, is reversed, or is flagged as potentially fraudulent, we may delay processing or cancel the affected order where legally permitted.
If an order is cancelled or a payment is collected for an order that cannot be fulfilled, any refund due will be processed in accordance with our Refund Policy and applicable law.
5. Order Placement and Acceptance
Placing an order constitutes an offer to purchase the selected products under these terms. An order confirmation email or message acknowledges receipt of your order and does not necessarily mean that the order has been accepted.
We reserve the right to reject or cancel an order, to the extent permitted by law, in cases such as:
[28-10-2026 00:26] Hariom Rajpoot: - Products being unavailable or discontinued.
- Pricing, listing, or inventory errors.
- Suspected fraud or unauthorised transactions.
- Incorrect delivery information that prevents fulfilment.
- Shipping restrictions or circumstances beyond our reasonable control.
Where an order is cancelled after payment has been received, we will arrange any refund due in accordance with applicable law and our refund procedures.
We will not use this clause to avoid obligations arising from an accepted order or to deny remedies that consumers are entitled to under Indian law.
6. Shipping and Delivery
We aim to process and deliver orders within the estimated timeframe communicated at checkout or in our Shipping Policy.
- Delivery estimates are indicative unless expressly guaranteed.
- Delivery times may be affected by courier delays, weather, public holidays, operational issues, or other circumstances beyond our reasonable control.
- Customers must provide a complete and accurate shipping address and reachable contact details.
- Shipping charges and applicable delivery conditions will be disclosed before the order is placed.
- Tracking information will be shared where available.
- If a parcel arrives damaged, appears tampered with, or contains the wrong product, please contact us promptly at [EMAIL ADDRESS] and provide your order number and relevant photographs, where available.
We will investigate delivery problems and arrange an appropriate remedy where required by law or our applicable policies.
Nothing in these terms removes our legal obligations concerning delivery, defective goods, or consumer remedies.
7. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are governed by our separate Return and Refund Policy, available at [RETURN POLICY URL].
That policy will specify applicable eligibility requirements, request timeframes, exchange options, refund methods, processing times, and return shipping costs.
To request a return or report a defective, damaged, incorrect, or missing product, contact:
Email: [jk8393raj@gmail.com]]
Return Request Period: [7 DAYS]
Products may be excluded from change-of-mind returns where the exclusion is lawful and clearly disclosed. However, no exclusion will override remedies required by applicable law, including remedies relating to defective, deficient, spurious, misdescribed, or otherwise non-conforming products.
Approved refunds will be processed using the original payment method where practicable, or another lawful method agreed with the customer. Actual crediting times may depend on the payment provider or bank.
8. Prohibited Uses
You agree not to use our website or services:
- For any unlawful purpose or in violation of applicable Indian law.
- To commit fraud, impersonate another person, or provide intentionally false information.
- To make unauthorised purchases or misuse payment methods.
- To interfere with website security, functionality, or availability.
- To upload malicious software, harmful code, or unauthorised material.
- To scrape, copy, reproduce, or commercially exploit website content without permission, except where permitted by law.
- To submit false reviews, fraudulent refund claims, or misleading information.
- To infringe intellectual property, privacy, or other legal rights.
We may investigate suspected misuse and take proportionate action, including restricting access or referring unlawful conduct to the appropriate authorities where warranted.
9. Third-Party Services and Links
Our website may use third-party services, including Shopify, payment processors, courier companies, analytics providers, and external websites.
Third-party services may operate under their own terms and privacy policies. We are not responsible for independent third-party websites or services to the extent permitted by law.
However, this clause does not exclude any responsibility that we may have for our own obligations, our service providers where applicable, or consumer rights under Indian law.
10. Intellectual Proper
Unless otherwise stated, the JolyCart name, logo, website design, written content, graphics, and other original materials on our website are owned by or licensed to us.
You may access and use this content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, or commercially exploit our content without prior written permission, except as permitted by applicable law.
Third-party trademarks, logos, and product names remain the property of their respective owners.
11. Disclaimer of Warranties
Our website and its general content are provided on an “as available” basis, subject to applicable law.
We do not guarantee uninterrupted website access or that the website will always be free from technical errors.
Any product-specific warranty or manufacturer guarantee will be described on the relevant product page or in the documentation supplied with the product, where applicable.
Nothing in these terms excludes statutory guarantees, product liability obligations, or consumer protections that cannot lawfully be excluded.
12. Limitation of Liability
To the extent permitted by applicable law, JolyCart will not be liable for indirect or consequential losses arising from temporary website interruptions, third-party service disruptions, or circumstances beyond our reasonable control.
Our liability will be assessed in accordance with applicable law and the facts of the relevant transaction.
Nothing in these terms limits or excludes liability for fraud, wilful misconduct, gross negligence where applicable, death or personal injury where liability cannot lawfully be excluded, product liability, or any other liability that cannot be limited under Indian law.
Consumers retain all mandatory rights and remedies available under applicable legislation.
13. Indemnification
You agree not to misuse our website or violate these terms. Where permitted by law, you may be responsible for losses, reasonable costs, or claims directly arising from your unlawful conduct, fraud, or infringement of another party’s rights.
This provision does not apply to the extent that the relevant loss results from our own breach, negligence, misconduct, or other circumstances for which you cannot legally be held responsible.
14. Privacy and Personal Information
Our collection and use of personal information are described in our Privacy Policy, available at .
By using our services, you acknowledge that certain information is necessary to process orders, arrange deliveries, provide customer support, and meet legal obligations.
We will handle personal information in accordance with applicable Indian privacy and data protection laws and our published Privacy Policy.
15. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of India.
Subject to mandatory consumer protection laws and the jurisdiction of competent consumer commissions and other statutory authorities, disputes arising from these terms will be subject to the jurisdiction of the competent courts at [CITY, STATE], India.
Nothing in this clause prevents a consumer from exercising any right to approach a consumer commission or other authority that has jurisdiction under applicable law.
16. Changes to These Terms
We may revise these Terms of Service from time to time to reflect changes in our business, website, services, or legal requirements.
Updated terms will be published on this page with a revised effective date. Changes will apply prospectively unless otherwise required or permitted by law.
Your continued use of our website after updated terms are published constitutes acceptance of the revised terms to the extent permitted by law. Where consent or notice is legally required, we will follow the applicable requirements.
17. Severability
If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid provision will be interpreted or limited only as necessary to comply with applicable law.
18. Contact Information and Complaints
For questions about these Terms of Service, orders, products, delivery, returns, or refunds, please contact us:
Store Name: JolyCart
Customer Support Hours: [24/7]
Grievance Email: [jk8393raj@gmail.com]
Grievance Contact Address: [jk8393@gmail.com]
We will handle complaints in accordance with applicable legal requirements and our customer support procedures.
Thank you for shopping with JolyCart.