Refund policy

Return and Refund Policy

At JolyCart, your satisfaction matters to us. We want you to shop with confidence, and we’re committed to making returns, refunds, and exchanges as simple and transparent as possible.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

- The return request must be submitted within [X DAYS] of receiving your order.
- The product must be unused, in its original condition, and returned with its original packaging, accessories, manuals, and tags, where applicable.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
- The product must not fall under our non-returnable items category.

Some products may have additional return requirements, which will be mentioned on the product page.

2. Return Timeframe

You may request a return or exchange within [7 DAYS] of delivery.

To start a return, contact us at [jk8393raj@gmail.com] with your order number, the reason for the return, and clear photographs or videos if the product has an issue.

Our team will review your request and provide return instructions. Please do not send any item back before receiving return authorization from us.

3. Refund Process and Timing

Once your returned item reaches us, we will inspect it and notify you whether your refund has been approved.

- Processing time: Approved refunds will be initiated within [REFUND PROCESSING TIME] after the returned item is received and inspected.
- Payment method: Refunds will generally be issued to the original payment method, wherever possible.
- Bank processing: The time it takes for the refund to appear in your account may depend on your bank, card provider, or payment service.
- Shipping charges: Original shipping charges, if any, will be refunded where applicable under this policy or required by law.

If your refund is delayed beyond the expected timeframe, please contact us at [Jk8393raj@GMAIL.COM].

4. Exchanges

We offer exchanges for eligible products, subject to availability.

If you would like a different size, colour, or replacement product, contact us within [7 DAYS] of delivery. Please include your order number and details of the item you would like to exchange.

If the requested replacement is unavailable, we will discuss the available alternatives, such as a refund where applicable.

Exchange shipping costs will be handled according to our return shipping policy below.

5. Damaged, Defective, or Incorrect Products

We want every order to arrive in good condition. If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as possible, preferably within [7 DAYS] of delivery.

Please provide:

- Your order number.
- A brief description of the issue.
- Clear photos or videos showing the product and, where relevant, its packaging.

After reviewing the issue, we will offer an appropriate resolution, which may include a replacement, exchange, repair, or refund, depending on the circumstances and applicable law.

For verified damaged, defective, or incorrect items, JolyCart will cover reasonable return shipping costs where a return is necessary. You will not be required to pay return shipping for an issue caused by our error, subject to applicable law.

6. Non-Returnable Items

Unless the item is damaged, defective, incorrect, or a return is otherwise required by law, the following items may not be eligible for return:

- Products marked as non-returnable on the product page.
- Personal-care or hygiene products that have been opened or used, where applicable.
- Items damaged through misuse, accidental damage, or unauthorized modification after delivery.
- Products returned without required accessories or packaging, where these are necessary for safe return and the missing items are not due to a defect or our error.
- Gift cards, digital products, or other items that cannot reasonably be returned, where applicable.

This list does not limit any rights you may have under applicable consumer protection laws.

7. Return Shipping Costs

Return shipping costs will be handled as follows:
[27-10-2026 21:52] Hariom Rajpoot: - Change of mind or personal preference: Return shipping will be paid by the customer unless otherwise stated.
- Damaged, defective, or incorrect item: JolyCart will cover reasonable return shipping costs where the issue is verified and a return is necessary.
- Exchange requests: Shipping costs will be [CUSTOMER PAYS / JOLYCART PAYS / SHARED AS AGREED].
- Original shipping fees: These will be refunded where required by law or as specified in the applicable offer or order terms.

Please use the return instructions provided by our support team to avoid unnecessary shipping expenses.

8. Cancellations and Refund Exceptions

If you wish to cancel an order, contact us as soon as possible at .Cancellation may be possible before the order is processed or shipped. Once an order has shipped, our return policy may apply instead.

We will not unreasonably refuse a valid return, refund, or remedy where it is required by applicable law.

9. Contact Us

If you have questions about returns, refunds, or exchanges, we’re here to help.

Store: JolyCart
Email: [jk8393raj@gmail.com]
Customer Support Hours: [ 24×7 ]

Thank you for shopping with JolyCart. We appreciate your trust and look forward to serving you again!